Privacy Policy
WHAT IS THE PURPOSE OF THIS INFORMATION?
La Rochelle Aesthetics & Beauty is committed to protecting the privacy and security of your personal information.
This privacy notice describes how we collect and use personal information about clients during and after any treatment with us, in accordance with the General Data Protection Regulation (GDPR).
La Rochelle Aesthetics & Beauty is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you as a client. We are required under data protection legislation to notify you of the information contained in this privacy notice.
This notice applies to all current and former clients of La Rochelle Aesthetics & Beauty. This notice does not form part of any contract to provide services and we may update this notice at any time.
It is important that you read this notice, so that you are aware of how and why we are using such information.
1. DATA PROTECTION PRINCIPLES
We will comply with data protection law, which means that the personal information we hold about you must be:
1. Used lawfully, fairly and in a transparent way.
2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
3. Relevant to the purposes we have told you about and limited only to those purposes.
4. Accurate and kept up to date.
5. Kept only as long as necessary for the purposes we have told you about.
6. Kept securely.
2. THE KIND OF INFORMATION WE HOLD ABOUT YOU
Personal data, or personal information, means
any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We will collect, store, and use the following categories of client data:
1. Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses.
2. Date of birth.
3. Doctor’s / Surgery’s name and address.
4. Next of kin and emergency contact
information.
All appointments & treatments that the client has received, including whether a client has cancelled or failed to attend an appointment.
This list is not exhaustive.
3. HOW IS YOUR PERSONAL INFORMATION
COLLECTED?
We collect personal information about clients directly from you via the following methods:
1. Consent / Medical History forms.
2. Email or telephone contact.
3. Social media.
4. HOW WILL WE USE INFORMATION ABOUT
YOU?
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
1. Where we need to perform the contract we have entered into with you.
2. Where we need to comply with a legal obligation.
3. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We may also use your personal information in the following situations, which are likely to be rare:
1. Where we need to protect your interests (or someone else’s interests).
2. Where it is needed in the public interest or for official purposes.
3. Archiving your sensitive personal date data for use in the public interest, scientific interest. This data may also be used in for historical and statistical purposes.
5. SITUATIONS IN WHICH WE WILL USE YOUR
PERSONAL INFORMATION
We need all the categories of information in the list above primarily to allow us to perform our contract with you and to enable us to comply with legal obligations. In some cases, we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests. The situations in which we will process your personal information are listed below.
• Administering the terms and conditions we have entered into with you.
• Accounting and auditing.
• Ordering medical products from pharmaceutical companies.
• Ordering products on a named basis from suppliers.
Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
6. IF YOU FAIL TO PROVIDE PERSONAL
INFORMATION
If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you, or we may be prevented from complying with our legal obligations (such as health and safety).
7. CHANGE OF PURPOSE
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
8. HOW WE USE PARTICULARLY SENSITIVE
PERSONAL INFORMATION
“Special categories” of particularly sensitive personal information require higher levels of protection and we need to have further justification for collecting, storing, and using this type of personal information.
We may process special categories of personal information in the following circumstances:
1. In limited circumstances, with your explicit written consent.
2. Where we need to carry out our legal obligations or exercise rights in connection with providing our services.
3. Where it is needed in the public interest, such as for Government Department monitoring.
Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else’s interests) and you are not capable of giving your consent, or where you have already made the information public. We may also process such information about patients or former patients in the course of legitimate business activities with the appropriate safeguards.
· Details regarding your personal identification such as your physical condition.
· Information concerning your medical history, including physical and/or mental condition.
· Information about discussions undertaken and agreements reached on treatment options, including costs of any proposed treatment.
· Information about the treatment that is planned, is being undertaken or has been provided.
· Information about family members and personal circumstances supplied by you or others.
· The amount that was paid for treatment, the amount owing, or the fact that the patient is a debtor to La Rochelle Aesthetics & Beauty.
9. DO WE NEED YOUR CONSENT?
We do not need your consent if we use special categories of your personal information in accordance with our written policy to carry out our legal obligations or exercise specific rights in the field of health and safety law.
In limited circumstances, we may approach you for your written consent to allow us to process certain particularly sensitive data. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. It is not a condition of your contract with us that you agree to any request for consent from us.
10. DATA SHARING
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
We will share your personal information with third parties where required by law, where it is necessary to deliver a service to you or where we have another legitimate interest in doing so.
Which third-party service providers process my personal information?
“Third parties” includes third-party service providers. These may include the following:
· Insurance companies.
· Regulatory authorities such as the GMC and the Care Quality Commission.
· Fraud prevention agencies.
· NHS Local Authorities and designated agents.
· The British Medical Association (BMA).
This list is not exhaustive.
All our third-party service providers are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
What about other third parties?
We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal information with a regulator or to otherwise comply with the law.
11. DATA SECURITY
We have put in place measures to protect the security of your information. Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
12. DATA RETENTION
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Patient data is retained for a minimum of 6 years.
13. RIGHTS OF ACCESS, CORRECTION, ERASURE,
AND RESTRICTION
YOUR DUTY TO INFORM US OF CHANGES
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
YOUR RIGHTS IN CONNECTION WITH PERSONAL INFORMATION
Under certain circumstances, by law you have the right to:
Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing.
If you want to review, verify, correct, or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact La Rochelle Aesthetics & Beauty in writing.
14. NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
15. WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
16. RIGHT TO WITHDRAW CONSENT
In the limited circumstances where you may have provided your consent to the collection, processing, and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent please contact La Rochelle Aesthetics & Beauty. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
17. CHANGES TO THIS PRIVACY NOTICE
We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.
18. HOW WE USE COOKIES
At La Rochelle Aesthetics & Beauty, we are committed to providing you with the best online experience possible. To achieve this, we utilise cookies which are small text files that are placed on your device when you visit our website. These cookies play a vital role in optimising your interaction with our site and enhancing its functionality.
Cookies help us understand how you navigate and use our website, allowing us to improve its design and structure. By collecting anonymous information about your browsing habits, such as pages visited, links clicked, and the duration of your visit, we gain valuable insights that enable us to tailor our content and services to better suit your needs.
We also employ cookies for marketing and advertising purposes. They enable us to deliver targeted advertisements based on your interests and browsing behaviour, both on our website and across other platforms. These advertisements help us showcase products, services, and promotions that are more relevant to you, enhancing your overall experience.
The cookies that we use do not store any personally identifiable information. We respect your privacy and adhere to strict data protection regulations. You have the option to manage and control your cookie preferences through your browser settings, allowing you to accept or reject cookies, or even delete them altogether.
By continuing to browse our website, you consent to the use of cookies as described in our Cookie Policy.